Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
Are Gelin Diamond products made of real gold?
Yes, all our jewelry is handcrafted using authentic 14k solid gold. We do not use gold plating or vermeil, ensuring your pieces never tarnish and maintain their value over time.
Do you provide a certificate for the diamonds?
Every diamond piece comes with a Certificate of Authenticity that guarantees the quality, cut, and clarity of the stones used in your jewelry.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or engraved items are final sale and cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by location, usually ranging from 7-14 business days.
Is your jewelry ethically sourced?
Absolutely. We are committed to ethical sourcing and only use conflict-free diamonds and recycled gold to minimize our environmental footprint.
Can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.